Customer Feedback, Warranty, Shipping and Return Policy, and Maintenance
Super Clamps perform a Super Job! Six lives were saved
It was May 28, 2007 when me and my family of 6
were coming back from a church fishing trip at Hume lake. We got to the town of
Dunlap when I decided to pass. I pulled out and proceeded to pass when a lady I
was passing decided to make a left turn with no warning at all. There was no where
to go; if I pulled more to the left I would fly off the mountain at 2000 feet, so
I impacted with the other truck, but we still flew off the mountain and rolled 3
to 4 times. I honestly believe that if it was not for the grace of GOD and the rack
that I purchased from U.S. RACK that was held on with Super Clamps the cab of my
truck would have been crushed and me and my family would be dead!!!!!!
Many Thanks; Stephen Crane; Clovis, California
Captain "Hawk's" New Rack The Canopy Rack fits nicely on this GMC.
I recently purchased a canopy rack for my 2002 GMC 4x4
HD2500 Sierra Crewcab pickup. I researched for 6 months
to find the rack which I felt met all the criteria I
was looking for.
I looked at many other racks, some as expensive as
$600.00 and 3 times heavier.Your rack made the cut.
I found the US rack to meet all my requirements.
I intend to use it to carry teak lumber,spinnaker
poles, booms and other sailboat items which are too
long for the truck bed.
Thanks to all the craftsmen at US Rack for a great
product!
Sincerely; Captain 'Hawk' Hawkins
California or Bust! U.S. Rack GM Chris Green (left) greets Emery Koval (right) after his 2,100 mile odyssey.
Chowchilla, CA - Emery Koval drove from St. Paul, Minnesota with a friend in May 2002. Braving severe weather and long hours they traveled 2,100 miles in 32 hours to take delivery of his new Contractor Rack. After having his rack installed and stopping only for a short lunch, they were off again to the east, arriving safely back in St. Paul a few days later. Emery received his rack with a primer coat only so he could apply a paint to complement his truck. Emery says he loves his new rack and uses it in his repair and remodeling business.
Let's go Fishing! Our multipurpose Utility Rack makes a great Canoe Rack.
East Moriches, NY - Gary and Pam Powell sent us this photo of their canoe on our Utility Rack. The Utility Rack carries everything from canoes, kayaks, and boats to lumber and pipe.
Motorcycle Transport U.S. Rack Motorcycle racks makes it easy to transport your motorcycle.
Madras, OR - Bill Watts sent this photo of his beautiful Harley road bike in the back of his pickup. You can't tell from the side photo that his bike is being held securely by the U.S. Rack Motorcycle rack, but in the second picture you can see why Bill feels so comfortable when he carries this expensive bike several hundred miles in the back of his truck.
Contractor Rack for Topper Our Contractor Rack was worth the trip.
Chowcilla, CA - Matt Russell drove from Santa Barbara on the coast to the Great Central Valley to pick up his new Contractor Rack. When pins are released from the base, this rack can be lifted off the truck without moving the camper shell.
Warranty, Shipping and Return Policy, and Maintenance
U.S. Rack, Inc products are warranted for a period of 1 year against all defects in structural materials and workmanship provided that they are assembled, installed, and used in accordance with all manufacturer's specifications and instructions. Powder coated racks can not be warranted against rust. See Maintenance below. Merchandise must be returned in the original box with original packaging or in similar manner to prevent damage.
Returns and refunds:
1. If the product shipped has missing or defective components, U.S. Rack may first send the customer new components to solve the problem. If after receiving the replacement components, the product is still defective, the customer may call and request that U.S. Rack schedule a return pick-up of the product. After the product has been returned and shown to have a significant defect, the customer will be refunded the entire purchase price including shipping.
2. If customer wishes to return the product for reasons other than a mechanical defect, the customer may call and request that U.S. rack schedule a return pick-up of the product. After the product has been returned U.S. Rack will refund the customer's purchase price minus the standard shipping charges listed on www.UPS.com for both directions and minus a 15% restocking fee to cover processing, handling, and repackaging costs. U.S. Rack may also deduct the fair value to repair any damage to the product not caused by U.S. Rack.
3. All U.S. Rack products are packaged and shipped in excellent condition. Although U.S. Rack products are metal, in rare cases structural damage affecting function can occur during shipping. In such a case U.S. Rack will be happy to replace damaged components free of charge and ship via UPS ground. Cosmetic damage such as scratching occurs more frequently during shipment. Such minor damage is beyond the control of U.S. Rack and U.S. Rack cannot be responsible for it. Luckily, such damage can usually be remedied by rubbing or by applying black touch-up or spray paint. A request for return because of cosmetic damage is governed by paragraph 2.
Maintenance:
Maintenance on your Rack will be required. With powder-coated racks, normal use usually results in scratching of the surface, exposing the steel below. To prevent rust, spot paint any scratches or breaks in the surface with a high quality metal paint, such as Rustoleum flat or gloss black.
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