Most products shipped by U.S. Rack are delivered to the customer using standard FEDEX ground shipping. Transit time can take up to 5 business days. Processing time especially during the spring/summer season prior to shipping usually takes 1-9 business days after the order is received. However, this may vary so please assume it will take at least 9-14 days for delivery. If you have a certain date by which you must receive your rack, please contact us at 1.888.877.2257 (1.888.usracks) so we can ensure that we ship it in time. An extra fee may be required for expedited processing or delivery.
Four tie-down eyes are provided on the four bases of the rack for use with ratchet straps, one on each corner of the rack. There is also a tie-down cleat for use with cords or ropes on each of the four legs.
Call us at 951-372-0200 M-F 8:00 am - 5:00 pm PST. Please have the year, make and model of your truck and the part number you need help with handy. One of our technicians will be able to help you.
Please read the following information carefully.
If you are experiencing difficulties when trying to install one of our products and would like to speak with a tech please have the following available before contacting us.
Your vehicle's year, make and model (include sub model) as well as the part number you are trying to install.
Details of the issues you are having. Please be specific when explaining the situation.
Any other problematic issues you are experiencing with the installation.
If we cannot resolve the problem over the phone, we may ask that you send us images illustrating the problem. Images must be in focus, clear, and in good lighting. The more images that are provided the better and the quicker the tech will be able to help determine a complete resolution. When corresponding via email please provide the best phone number to reach you at, as well at what times you will be available.
Yes. If for any reason you find that your U.S. Rack product is not what you want, simply call us within 30 days of purchase to get a return authorization number. We will then arrange to pick up the product from you. If there is nothing mechanically wrong with the rack a restocking fee of 20% of the total purchase price plus round trip ground shipping will be deducted from your refund. The rack should be returned in the original box and packaged in a way to prevent damage. Damage caused by improper packaging will require repair to return the rack to a condition where is can be re-sold, and will result in a refurbishing fee. If there is a mechanical defect with the product within one year, U.S. Rack will first attempt to fix the problem by shipping you a replacement part. If there is a defect which we cannot fix by replacing components, you may request a return, and we will not charge you restocking or shipping fees. We will then credit your card or send you a check for the appropriate balance.