Most products shipped by U.S. Rack are delivered to the customer using standard FEDEX ground shipping. Transit time can take up to 5 business days. Processing time especially during the spring/summer season prior to shipping usually takes 1-9 business days after the order is received. However, this may vary so please assume it will take at least 9-14 days for delivery. If you have a certain date by which you must receive your rack, please contact us at 1.888.877.2257 (1.888.usracks) so we can ensure that we ship it in time. An extra fee may be required for expedited processing or delivery.
Four tie-down eyes are provided on the four bases of the rack for use with ratchet straps, one on each corner of the rack. There is also a tie-down cleat for use with cords or ropes on each of the four legs.
Call us at 951-372-0200 M-F 8:00 am - 5:00 pm PST. Please have the year, make and model of your truck and the part number you need help with handy. One of our technicians will be able to help you.
Please read the following information carefully.
If you are experiencing difficulties when trying to install one of our products and would like to speak with a tech please have the following available before contacting us.
Your vehicle's year, make and model (include sub model) as well as the part number you are trying to install.
Details of the issues you are having. Please be specific when explaining the situation.
Any other problematic issues you are experiencing with the installation.
If we cannot resolve the problem over the phone, we may ask that you send us images illustrating the problem. Images must be in focus, clear, and in good lighting. The more images that are provided the better and the quicker the tech will be able to help determine a complete resolution. When corresponding via email please provide the best phone number to reach you at, as well at what times you will be available.
Yes. If for any reason you find that your U.S. Rack product is not what you want, simply call us within 30 days of purchase to get a return authorization number. We will then arrange to pick up the product from you. If there is nothing mechanically wrong with the rack a restocking fee of 20% of the total purchase price plus round trip ground shipping will be deducted from your refund. The rack should be returned in the original box and packaged in a way to prevent damage. Damage caused by improper packaging will require repair to return the rack to a condition where is can be re-sold, and will result in a refurbishing fee. If there is a mechanical defect with the product within one year, U.S. Rack will first attempt to fix the problem by shipping you a replacement part. If there is a defect which we cannot fix by replacing components, you may request a return, and we will not charge you restocking or shipping fees. We will then credit your card or send you a check for the appropriate balance.
Maintenance on your Rack will be required. With powder-coated racks, normal use usually results in scratching of the surface, exposing the steel below. To prevent rust, spot paint any scratches or breaks in the surface with a high quality metal paint, such as “Rustoleum” or similar flat or gloss black.
U.S. Rack, Inc products are warranted for a period of 1 year against all defects in structural materials and workmanship provided that they are assembled, installed, and used in accordance with all manufacturer's specifications and instructions. Powder coated racks can not be warranted against rust. Merchandise must be returned in the original box with original packaging or in similar manner to prevent damage.
In the unlikely event that your US Rack product must be returned for warranty consideration, follow the instructions below.
Please have the following information available when contacting our customer service department.
Please choose one of the following options for warranty processing and indicate your choice on your initial email request.
Once this information is received and the issue evaluated, we will be contacting you with further instructions, so please make sure the email address you provide is your primary email. PLEASE ALLOW 24-48 HOURS FOR A RESPONSE. Please note, open warranty claims must be completed within 45 days of RMA issuance.
U.S. Rack, Inc products are warranted for a period of 1 year against all defects in structural materials and workmanship provided that they are assembled, installed, and used in accordance with all manufacturer's specifications and instructions. Powder coated racks can not be warranted against rust. Merchandise must be returned in the original box with original packaging or in similar manner to prevent damage. If you experience a problem email details to Please note all returns are taken care of via email.
US Rack Returns and Refunds
US Rack Warranty Return Procedure
In the unlikely event that your US Rack must be returned for warranty consideration, please follow the instructions below. Ensure the following information is available when contacting our customer service department.
Please choose one of the following options for warranty processing and indicate your choice on your initial return request.
PLEASE ALLOW 24-48 HOURS FOR A RESPONSE.
US Rack will cover the cost of outbound shipping on ground service only. Upgraded shipping (next day, 2nd day etc) costs will not be paid for by US Rack. Ensuring proper internal packing is your responsibility. Damage resulting from improper/inadequate internal packing is not covered under warranty. Damage claims for products shipped to US Rack must be initiated and managed by the shipper. US Rack will hold damaged products for a period of 30 days after receipt or until the claim is completed whichever occurs first, after which the product will be returned to the customer at their expense or scrapped. A product that has been determined to have been modified or abused is not eligible for warranty relief. You will be contacted by US Rack to determine disposition of the product in question.
Email our customer service department at firstname.lastname@example.org with the above information. Once this information is received and the issue evaluated, we will be contacting you with further instructions, so please make sure the email address and/or phone number you provide are your primary email and/or phone number. Please note, open warranty claims must be completed within 45 days of RMA issuance.
If your item was purchased within 30 days, purchased directly from U.S. RACK, INC., and wishes to return the product for reasons other than a mechanical defect, for most products the customer may call and request that U.S. rack schedule a return pick-up of the product. After the product has been returned U.S. Rack will refund the customer's purchase price minus the standard shipping charges listed on www.UPS.com or www.fedex.com for both directions and minus a 20% restocking fee to cover processing, handling, and repackaging costs. U.S. Rack may also deduct the fair value to repair any damage to the product not caused by U.S. Rack.
Ensure the following information is available when contacting our customer service department at email@example.com. Please note all non-warranty returns are taken care of via email.
Please allow 3-5 business days for your RMA to be issued after all the information has been provided. Credit will be issued within 10-15 days after receiving the item. A 20% restocking charge will be deducted from the purchase amount. Products returned without an RMA will be refused. Return shipping is the responsibility of the sender and will not be refunded or included in the credit amount.
After initial assembly installation of the rack on a truck with conventional standard side bedrails will only take a few minutes. The Paddler’s Rack attaches by employing an integrated clamping system. A clamp bottom is drawn up by means of a screw turned with an Allen wrench. For conventional beds this squeezes the bedrail of the truck between the clamp below and the base of the rack above. Photos below show rack installed on a conventional bed.
|For trucks with track systems, an insert is slid into the end of Deck Rail or the Utili-track and secured with a wing knob. Installing the models designed for trucks with track systems will take about the same amount of time to install as those for a conventional bed truck. This rack will safely carry up to 300 lbs. of cargo when properly loaded. See below photos.|
These models attach by employing a universal clamp system that is extremely strong and durable. A portion of this nearly invisible clamp extends down from the Clamp Box on the base of the rack. This clamp extends around the lip of the truck bedrail and then up behind the lip to contact the bottom side of the bedrail. When the clamp screw is tightened it draws the clamp up firmly. This squeezes the bedrail of the truck between the clamp below and the base of the rack above. To help protect painted surfaces of the truck and prevent slippage, the top of the clamp has a very hard rubber nub held in a steel casing and the bottom of the rack has rubbery padding. This truck rack will safely carry up to 400 lbs. of cargo when load is evenly distributed.
These models attach by employing inserts that are placed into either the Toyota deckrail or the Nissan Utili-track systems. Stainless steel screws bind the inserts, rails, and base of the rack firmly together. To prevent slippage the bottom of the rack has rubbery padding. Because the weight of the rack and its load rests on the bedrails of the truck rather than on the small accessory rail, there is no chance that the weight can press down to dislodge or break the accessory rails on the truck as might occur with another design. This truck rack will safely carry up to 400 lbs. of cargo when the load is evenly distributed.
|RACK ON TRUCK BEDRAIL WITH TRACK INSERT||KNOBS TIGHTENED FIRMLY ONTO TRACK INSERTS|
The Rail Rack can be stored on two wall hangers. U.S. Rack Wall Hangers are an optional accessory . They can be screwed into studs of your garage or other wall 32” apart. When hung together, the front and back sections of the rack fill a space only about 5 feet wide, 2-1/2 feet high and 2 feet deep. The rack can also be disassembled and stored and carried in the Utility Bag (red or blue), which is an optional accessory. See figures below for both of these accessories.
Yes. The Rail Rack can be located and moved easily by loosening the clamping system and then sliding it down the bedrail to a new location.
|RAIL RACK IN CROSSBARS-SPREAD POSITION||RAIL RACK IN CROSSBARS-FORWARD POSITION|
Yes. Since the base of the rack lies flat on the bedrail a cross-mounted or side-mounted tool box can sit on the base of the rack. In order to determine how wide a box will fit, measure the distance between the bedrails then subtract one inch from each side to account for the width of the Clamp Boxes on Models 2007-2R and 20007-2XT, or subtract ½ inch from each side to account for the inserts on other models.
|RAIL RACK WITH CROSS-MOUNTED TOOL BOX|
Yes. People frequently use only one half of a Rail Rack mounted either at the front or the back of the bed. Some use half a Rail Rack mounted at the back of the bed when they place a roof rack on the top of their cab to carry extra long loads. Some use half a Rail Rack mounted at the front of the bed to stand up ladders or lumber against it to carry occasional loads for shorts distances. Often Rail Rack owners leave the front section mounted right behind the cab on all the time, and then mount the back section only when they have to carry loads that are too long to carry in the bed.
|HALF RAIL RACK - MULTIPLE TIE-DOWN POINTS|
Yes. The Rail rack works with Malone Kayak and Canoe carriers.
|MALONE KAYAK CARRIER ON RAIL RACK||CANOE LOADED ONTO RACK WITH CARRIER|
The vast majority of people who see a Stake Pocket Truck Rack on a pickup assume that it is bolted to the bed of the truck because no attachment mechanism is easily visible. However, in order to offer a higher security option for those who are concerned, U.S. Rack offers high security screws which include a keyed button-head cap screws and matching keyed Allen wrench as a separate option.
|SPECIAL WRENCH FITS SPECIAL SCREWS|
The Stake Pocket Truck Rack is most often used in conjunction with a truck having a tonneau cover (truck bed cover) that does NOT cover the stake pocket holes in the bedrails. It is a versatile truck rack which will carry canoes, kayaks, ladders, lumber and other cargo carrying up to 500 lbs of cargo, and it can be installed or removed in minutes without drilling into the sheet metal of the truck.
|STAKE POCKET RACK ON TRUCK WITH TONNEAU||
A tie-down cleat is provided on each leg of rack for use with ropes or ratchet straps.
|TIE-DOWN CLEAT AND HOLE|
The Stake Pocket Rack can be stored on two wall hangers. U.S. Rack Wall Hangers are an optional accessory. They can be screwed into studs of your garage or other wall, 32” apart. When hung together, the front and back sections of the rack fill a space only about 5 feet wide, 2-1/2 feet high and 1 foot deep..
Yes. The Stake Pocket Rack works with Malone kayak and canoe carriers.
|STAKE POCKET RACK WITH MALONE ACCESSORIES|